Frequently Asked Questions
Everything you need to know about your favorite clean beauty essentials.
Are florence by mills products vegan and cruelty-free?
Yes! We are committed to clean beauty. All of our products are 100% vegan and cruelty-free, meaning we never test on animals or use animal-derived ingredients.
How can I track my order?
Once your order is processed, you will receive a shipping confirmation email containing your tracking number. You can use this number on our carrier's website to monitor your delivery status.
What is your return policy?
We want you to love your glow! If you are not completely satisfied, you can return your products within 30 days of purchase. Please note that items must be in their original packaging.
Do you ship internationally?
We currently ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your products safe for all skin types?
Our formulas are designed to be gentle and effective for all skin types. However, we always recommend checking the full ingredient list on the product page or performing a patch test if you have specific sensitivities.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and shop pay installments for flexible payment options.